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Wesley Hill

CONTACT

QUALIFICATIONS SUMMARY

Proactive, goal-oriented digital leader with 14+ years of impactful public and private sector information technology industry experience. Strong advocate for the use of digital tools and data to drive innovation for increased efficiency and effectiveness. Proven relationship builder with excellent interpersonal skills who can influence and mentor teams, organizations, and customers in data driven digital strategies and performance management to increase revenue and client satisfaction.

PROFESSIONAL EXPERIENCE

Tyler Technologies, Data & Insights Division, Seattle, WA

Jul 2021 – Present | Senior Solutions Engineer

Effectively partner and collaborate with peers in the Sales organization to strategically execute on the go-to-market

Engage in discovery, demonstration, and design of solutions and proof of concepts against client needs using our portfolio of products and custom development

Design transactional solutions ranging from $15K to $100K and more complex platform solutions ranging from $150K to $500K per year

Partner with Client Success and Product Development to implement, drive use, adoption, and value-add sales and align future investment against client needs

Support cross-divisional and partner sales to realize the full potential of our combined solutions

Mentor and coach junior Solutions Engineers and invest in their professional development

Dec 2019 – Jul 2021 | Client Success Manager

Foster and develop a large client portfolio of mostly new accounts to the Client Success Program to become a trusted partner to most, drive expansion and/or services, and retain the maximum amount of revenue from long, idle relationships, resulting in a retention rate of 108% during my first year and unprecedented public health and economic crises

Connect peers to identify and build solutions together, turning churn risk challenges into success stories through Communities of Practice and Regional Data Sharing efforts

Perform work in an analytical matter tracking outcomes while striving to create repeatable solutions, such as the CSM Analytics Dashboard, a repurposable tool to provide needed insights to clients in light of a deprecation and gap in a product solution

Influence and work to improve team operations, through the development of analytical solutions, and our working relationships with divisional teams, leading to better collaboration with many, including developing a process to include customer feedback in the product roadmap through a data-driven and thoughtful approach with the product team

County of Marin, San Rafael, CA

Feb 2015 – Jun 2019 | Digital Solutions Manager

Led, coached, and managed a team of 15 individuals to innovate, grow, and maintain technical solutions across the digital cloud of web development, content management, and data/GIS/performance management for a County of 260K resident customers, 23 departments, and 2.4K employees

Launched and operated Marin County’s first Open Data cloud and chaired a Countywide data solutions workgroup of 27 departmental representatives, setting the strategic direction to collect and employ customer data efficiently for analysis, visualization and communications, continuous improvement, and performance management

Participated in departmental strategic, organizational, and infrastructure planning, championing a budget-neutral reorganization for better service delivery

Advocated for departmental customers’ concerns and collaborated to improve operational efficiencies, morale, and growth opportunities by leading peers to develop and propose solutions to internal challenges

Streamlined web development operations and improved efficiencies through data analysis methodologies and legacy code risk mitigation, boosting performance by near 2x

Jun 2010 – Feb 2015 | Senior Solutions Engineer

Supported the County’s Community Development Agency and the public through custom development and selection and implementation of off-the-shelf products that supported CDA's mission to make their systems customer facing

Served as the lead developer, assisting the project manager in management and execution of the software development effort

Developed a reporting infrastructure using SSRS

Nov 2006 – Jul 2010 | Business and Quality Assurance Analyst

Executed quality assurance practices across the software development lifecycle from the initiation to the delivery of digital products for County departments focused on justice and financial operations

EDUCATION & CERTIFICATIONS

University of Nevada, Reno

Bachelor of Science in Mechanical Engineering, Magna Cum Laude

Amazon Web Services

Certified Cloud Practitioner (CLF)

Amazon Web Services

Certified Solutions Architect - Associate (SAA)

University of Virginia Darden Executive Education

"Leading for High Performance" Bootcamp

California County Information Services Directors Association | California State Association of Counties

"California County Technology Executive" Credential

Dominican University of California, San Rafael, CA

"The Making of Leaders" Credential, sponsored in partnership with the County of Marin

SKILLS

Industry Knowledge

  • Software Development
  • Performance Management
  • Program Management
  • Budgeting
  • Web Development
  • Data Analytics
  • Data Visualization
  • Data Science
  • Data Management
  • IT Strategic Planning
  • Quality Assurance
  • User Experience Design
  • Local Government
  • Data Governance
  • Client Success
  • Accessibility
  • Business Analysis
  • Requirements Analysis
  • Marketing
  • GIS
  • Product Management
  • Public Policy
  • Information Architecture
  • IT Systems Management
  • Customer Service

Interpersonal Skills

  • Leadership
  • Strategic Thinking
  • Creative Problem Solving
  • Community Development
  • Mentoring & Coaching
  • Relationship Building
  • Analytical Thinking
  • Customer Engagement
  • Team Management

Tools & Technologies

  • SQL
  • Python
  • HTML
  • CSS
  • SharePoint
  • APIs
  • Microsoft Project
  • VMWare
  • Docker
  • Microsoft Server
  • IIS
  • Data & Insights Enterprise Data Platform
  • Workfront
  • Excel
  • Sitecore
  • Visual Studio
  • SSRS
  • esri
  • Crystal Reports
  • Google Analytics
  • Google Tag Manager
  • Postman
  • Zendesk
  • Pendo
  • git
  • Markdown
  • FME

AWARDS

County of Marin

  • Employee of the Year | 2018